S. 3170In committeeSecurity & foreign affairs
VA phone lines would get wait-time alerts and callbacks
Data as of July 11, 2026
The VA would have to tell callers their wait time and offer a callback if the wait is longer than 10 minutes.45-second read · 4 questions answered below
Decoded
What does this do?
This bill would require the VA to upgrade its customer service phone lines within one year. Callers would be told how long they expect to wait, and if that wait is over 10 minutes, the system must offer a callback. The VA would also need to issue internal guidance to bring average hold times down to 10 minutes or less.
Who does it affect?
Veterans and others who call the VA about benefits, healthcare appointments, or other services would be affected. These changes would not apply to the VA's veteran crisis or suicide hotline, or to emergency department phone lines.
Why does it matter?
Without this change, callers may wait on hold without knowing how long they will wait or having the option to receive a callback. This bill would require the VA to take steps to reduce and better communicate those wait times.
Where does it stand?
- Introduced
- Senate committee — You are here
- Senate vote
- House
- President's desk
Right now: a Senate committee is reviewing it. If the House changes it, it goes back to the Senate before reaching the President.
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Official title
Stuck On Hold Act
- Introduced:
- November 10, 2025
- Latest action:
- April 29, 2026
Committee on Veterans' Affairs. Hearings held.
Read the official bill on Congress.govMake the call
Three steps: where you stand, your script, the call.