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S. 3170119th CongressIn committeeLatest action Apr 29, 2026Decoded by AI · checked against the record
The plain-language version leads. The official text is always the reference.
The VA would have to tell callers their wait time and offer a callback if the wait is longer than 10 minutes.
45-second read · 4 questions answered below
This bill would require the VA to upgrade its customer service phone lines within one year. Callers would be told how long they expect to wait, and if that wait is over 10 minutes, the system must offer a callback. The VA would also need to issue internal guidance to bring average hold times down to 10 minutes or less.
Veterans and others who call the VA about benefits, healthcare appointments, or other services would be affected. These changes would not apply to the VA's veteran crisis or suicide hotline, or to emergency department phone lines.
Without this change, callers may wait on hold without knowing how long they will wait or having the option to receive a callback. This bill would require the VA to take steps to reduce and better communicate those wait times.
AI-drafted summary. Verify it against the official text before you act on it. Read the official bill on Congress.gov
Right now: a Senate committee is reviewing it. If the House changes it, it goes back to the Senate before reaching the President.
Latest action: — Committee on Veterans' Affairs. Hearings held.